Return Policy

(Last Updated: 05/05/2026)

AZUP INNOVATION PRIVATE LIMITED’s returns and exchange policy gives you an option to return or exchange items purchased on AZUP INNOVATION PRIVATE LIMITED for any reason within the specified return/exchange period. Returns will be picked up from the same address where the product was delivered. Feel free to try on a product, but all we ask is that the product remains unused and is preserved in its original condition, along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange.

  • Returns are accepted within 7 days of receipt of the product.
  • Returns will be picked up within 1 to 5 working days after application.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
  • Products purchased on sale or clearance may be excluded from returns unless they are defective or damaged.
  • Certain categories, such as perishable goods, personalised items, or hygienic products, may be exempt from return, as indicated at the time of purchase.
  • In the event of receiving damaged, defective, or incorrect items, please notify our customer support within 5 to 7 days of delivery to arrange for a return or replacement. The issue will be verified with the seller/merchant before the request is approved.
  • In the case of an exchange item, the products will be exchanged within 5 to 7 working days.

Customer Support:

Name of Grievance Officer:  RAMSHAD V C
Designation: Director
Email: azup0205@gmail.com (Preferred)
Phone: +91 9745907463
Company Name: AZUP INNOVATION PRIVATE LIMITED
Address: Building No./Flat No.: 5/492, Road: Cheranallur, Sub Locality: Cheranallur, City: Eloor, District: Ernakulam, State: Kerala, PIN Code: 682034
Contact Time: Monday – Friday (9:00 – 18:00)

All grievances will be acknowledged within 48 hours and resolved within a reasonable time in accordance with the Consumer Protection Act, 2019, and Consumer Protection (ECommerce) Rules, 2020.