Refund and Cancellation Policy
(Last Updated: 05/05/2026)
This policy governs the cancellation and refund process for products and services purchased through our platform, AZUP INNOVATION PRIVATE LIMITED, in compliance with Indian laws, including the Consumer Protection (E-Commerce) Rules, 2020.
Cancellation Policy:
- You may cancel your order within 12 hours of placing it, provided the order has not yet been dispatched or shipped. Cancellation requests will not be accepted after this window or if the order has already been handed over to the courier.
- Once the order is cancelled before shipment, the refund process will be started and initiated as per the refund policy.
- If you refuse delivery at the doorstep before accepting the package, it will be treated as a cancellation. In such cases, you may reject the delivery at the doorstep, but you still have to make a refund request on the website.
Refund Policy:
- Approved refunds for returns, cancellations, or verified duplicate/double payments will be processed and credited within 3-5 working days to the original payment method used at the time of purchase.
- Duplicate/Double Payment: In the event a customer is inadvertently charged twice for the same order or transaction, we will promptly investigate the case upon notification. Once verified, the duplicate amount will be refunded in full within 3-5 working days.
- Shipping charges are non-refundable, except when the product is returned due to the seller’s error (e.g., damaged or defective).
- Warranty-covered products should be referred directly to the manufacturer for claims.
Customer Support and Grievance Redressal: For queries or complaints relating to order confirmation, shipment, or delivery, customers may contact…
Name of Grievance Officer: RAMSHAD V C
Designation: Director
Email: azup0205@gmail.com (Preferred)
Phone: +91 9745907463
Company Name: AZUP INNOVATION PRIVATE LIMITED
Address: Building No./Flat No.: 5/492, Road: Cheranallur, Sub Locality: Cheranallur, City: Eloor, District: Ernakulam, State: Kerala, PIN Code: 682034
Contact Time: Monday – Friday (9:00 – 18:00)
All grievances will be acknowledged within 48 hours and resolved within a reasonable time in accordance with the Consumer Protection Act, 2019, and Consumer Protection (E Commerce) Rules, 2020.