Shipping Policy

(Last Updated: 05/05/2026)

Orders are shipped through registered domestic courier companies and/or speed post only. All orders are processed and delivered within 7 days from the date of the order and payment, or as per the delivery date agreed upon at the time of order confirmation, subject to courier company and/or post office norms. The Platform Owner shall not be liable for any delay in delivery by the courier company or postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase, and confirmation of delivery will be provided via our website and the email ID specified during registration. Please note that any shipping costs levied by the seller or the Platform Owner are non-refundable.

  • Shipping Partners: We use a panel of reputable national courier services to deliver your orders. Once dispatched, you will receive a tracking code by email. The code can be used to track your shipment on our website and typically activates within 24 business hours on the courier’s tracking portal.
  • Delivery & Shipping Charges: The Platform offers Free Standard Shipping on all prepaid orders with a total cart value of ₹500 or above. For orders with a total cart value below ₹500, a nominal shipping fee will be applicable and must be paid by the customer at the time of purchase.
  • We regretfully inform you that our company does not offer Cash on Delivery (COD) service at this time. All orders must be prepaid using the available online payment options. All applicable delivery charges will be clearly communicated during the checkout process before order confirmation.

Customer Support and Grievance Redressal: For queries or complaints relating to order confirmation, shipment, or delivery, customers may contact…

Name of Grievance Officer:  RAMSHAD V C
Designation: Director
Email: azup0205@gmail.com (Preferred)
Phone: +91 9745907463
Company Name: AZUP INNOVATION PRIVATE LIMITED
Address: Building No./Flat No.: 5/492, Road: Cheranallur, Sub Locality: Cheranallur, City: Eloor, District: Ernakulam, State: Kerala, PIN Code: 682034
Contact Time: Monday – Friday (9:00 – 18:00)

All grievances will be acknowledged within 48 hours and resolved within a reasonable time in accordance with the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.